Frequently Asked QuestionS

What if my purchase costs less than the value on my card?

Vouchers must be redeemed in full in a single transaction, so we recommend choosing a purchase that uses the entire card value, or adding a small top-up item to bring your total in line with the card. Unfortunately, we’re not able to provide change or credit for any unused balance at this stage

Can I split my voucher across two businesses, or use part now and part later?

Not currently. Each card can only be redeemed once, in full, at a single business. This is the key safeguard that prevents the fraud we experienced with the old paper vouchers.

How do I know how much value is on my card?

Your card’s value is printed directly on the front, cards are available in $50, $100, or $200 denominations, so you’ll always know exactly what you’re working with when choosing where to spend it.

Why can’t you just track the balance digitally like a bank card?

A fully trackable digital system is something we’d like to move toward in the future. For now, this plastic card model lets us keep the voucher program running securely without the cost of a full digital rebuild.

What should I do if my card is lost or stolen?

Please treat your voucher card like cash, if it’s lost or stolen, we’re unable to replace it or reissue the balance. We’d recommend keeping it somewhere safe until you’re ready to use it

I received my BPP voucher as a gift from my employer - does anything work differently?

No, your card works exactly the same way as any other BPP voucher. Simply spend the full printed value at a participating business of your choice.

Is my card information safe?

Yes, the card numbering system exists specifically to prevent counterfeiting and unauthorised duplication, which was the core issue with the previous paper vouchers.